User Guide
System Requirements
What kind of computer and internet connection do you need? Simpler than you think.
What you will learn
- •Know exactly which web browsers and devices are supported
- •Understand the internet requirements (and why VetOS works offline too)
- •Check that your printers, lab machines, and payment devices will connect
- •Feel confident your hardware is ready before go-live day
Computers and web browsers
VetOS runs in your web browser — just like checking your email or using Google. There is no software to download, no updates to install, and no IT department required.
Use a recent version of Google Chrome (recommended), Mozilla Firefox, Microsoft Edge, or Apple Safari. Keep automatic browser updates turned on and you will always be compatible. VetOS works on both Windows and Mac computers. For best performance, use a computer made in the last 5 years with at least 4 GB of memory.
VetOS also includes a desktop app built on Tauri — a lightweight desktop framework. This gives you the full VetOS experience as a native app on your computer, with instant startup, offline capability, and deeper hardware integration for things like printers and scanners. Your implementation team can help install the desktop app if your practice prefers it.
Tablets and phones
VetOS has a dedicated mobile app for iOS and Android that your team can use on the floor, in surgery, or on farm calls. The mobile app includes patient lookup, vitals recording, appointment management, and owner communication.
The mobile app works offline too, so if you are in a barn with no signal, you can still look up patient history and record vitals. Everything syncs when you are back in range.
Internet connection
A normal office internet connection (cable, fiber, or even a solid DSL line) works great. VetOS does not require blazing speed — a standard 10+ Mbps connection is plenty.
But here is the best part: if your internet goes down, VetOS keeps working. You can still see patients, write notes, check in appointments, and even process billing. VetOS saves everything locally and syncs automatically when the connection returns. Nothing is lost.
You can check your connection status at any time from the Sync Dashboard in the sidebar. It shows whether you are online, how many items are waiting to sync, and whether there are any conflicts that need your attention.
Printers, lab machines, and payment devices
VetOS supports printing labels, receipts, discharge summaries, and invoices through your standard office printer. If you have a thermal label printer for medication labels, that works too.
For lab equipment integration (IDEXX, Abaxis, Heska, etc.), VetOS can receive results electronically and attach them directly to the correct patient record. Orders go out electronically too.
Payment processing works with standard credit card terminals and payment services. Your implementation team will connect these during setup.
If you use imaging equipment (X-ray, ultrasound, dental imaging), VetOS includes an imaging integration layer that can receive and store images in the patient record.
- Computer: Windows or Mac, made in the last 5 years, 4+ GB memory
- Browser: Chrome (recommended), Firefox, Edge, or Safari — keep auto-updates on
- Internet: 10+ Mbps (but works offline too)
- Printer: any standard office printer; thermal label printers supported
- Lab: check with your implementation team for your specific lab provider
- Payment: standard card terminals supported